Contact Azion Cloud — 24/7 Support via Discord & Email

The fastest way to get help. Join our Discord server, open a support ticket, and our team will assist you promptly.

Join Discord

For billing inquiries, payment issues, or account-related questions, log in to the billing portal and submit a support ticket.

Open a Ticket

Prefer email? Send us a message at the address below and we'll get back to you within 24-48 hours.

[email protected]

Frequently Asked Questions

Before reaching out, check if your question is already answered:

Server setup: Most Minecraft servers activate automatically within minutes after payment.
Billing: Manage invoices, renewals, and account settings at azioncloud.com/tickets
Game panel: Access your server console, files, and settings at panel.azioncloud.com
Refunds: Review our Refund Policy for eligibility details.
Server status: Check real-time status at status.azioncloud.com

For everything else, don't hesitate to contact us through Discord or email. We're happy to help!

Discord Support: Available 24/7 — typical response time under 30 minutes during active hours (IST 10 AM - 12 AM).
Ticket Support: Tickets are reviewed daily. Expect a response within 12-24 hours for billing issues and 6-12 hours for technical issues.
Email Support: Emails to [email protected] are answered within 24-48 hours.

We prioritize server-down and critical issues. For the fastest support, always use Discord or our ticket system.